Frequently Asked Questions – Embassy Tours

1. What areas do you serve?
We provide limo and chauffeur services across California, including Los Angeles, San Francisco, San Diego, and all major airports.

2. How do I make a reservation?
You can book online, by phone, or by emailing our reservations team—24/7 support is available.

3. What types of vehicles are in your fleet?
Our fleet includes luxury sedans, SUVs, stretch limousines, executive vans, and more.

4. Are your chauffeurs professionally trained?
Yes, all drivers are licensed, experienced, and committed to safety and professionalism.

5. Can I book a limo for hourly service?
Absolutely! We offer flexible hourly bookings for meetings, events, and special occasions.

6. Do you provide airport meet-and-greet service?
Yes, our chauffeurs can greet you inside the terminal with a personalized sign and assist with luggage.

7. Will my chauffeur track my flight?
We monitor all incoming flights to ensure on-time pickup, even if your flight is delayed.

8. How do I pay for my ride?
We accept all major credit cards and offer secure online payment options.

9. Is gratuity included in the price?
Gratuity may be included or added separately, depending on your booking details—please confirm during reservation.

10. Can I make changes to my booking?
Yes, contact us anytime to update your reservation details. We’ll do our best to accommodate changes.

11. What if I need to cancel my reservation?
You can cancel by contacting our team. Please review our cancellation policy for any applicable fees.

12. Do you offer child seats?
Yes, child safety seats are available upon request—please mention this when booking.

13. Can I request a specific vehicle?
You can request a preferred vehicle type, and we’ll do our best to accommodate based on availability.

14. Are your vehicles sanitized?
Our fleet is cleaned and sanitized regularly to ensure your safety and comfort.

15. Who do I contact for urgent assistance?
For urgent questions or support, call our 24/7 hotline or email booking@transportation.embassytours.com.